1. Scope of Application

1. The accommodation contract and related agreements entered into between the Hotel and the Guest shall be governed by the provisions of these Terms and Conditions, and any matters not provided for herein shall be governed by applicable laws and regulations or generally established practices.

2. Notwithstanding the preceding paragraph, in the event that the Hotel accepts a special agreement with the Guest, to the extent that it does not contravene laws or established practices, such special agreement shall prevail.

2. Application for Accommodation Contract

1. A person who intends to apply to the Hotel for an accommodation contract shall notify the Hotel of the following particulars:

• (1) Name and contact information of the Guest
• (2) Date(s) of accommodation and estimated time of arrival
• (3) Accommodation charges (in principle, based on the Basic Accommodation Charges listed in Appendix 1)
• (4) Other particulars deemed necessary by the Hotel

2. If the Guest requests to extend the stay beyond the date(s) set forth in item (2) of the preceding paragraph during the period of stay, the Hotel shall treat such request as a new application for an accommodation contract at the time such request is made.

3. Minors (under 18 years of age) shall not be permitted to stay at the Hotel without being accompanied by an adult, regardless of guardian’s consent.

3. Conclusion of Accommodation Contract

1. An accommodation contract shall be deemed concluded when the Hotel accepts the application as provided in the preceding article. However, the same shall not apply where it is proven that the Hotel did not accept the application.

2. When an accommodation contract has been concluded pursuant to the preceding paragraph, the Guest shall pay, by the date designated by the Hotel, an application deposit not exceeding the Basic Accommodation Charges for the accommodation period, as determined by the Hotel.

3. The deposit shall first be applied to the accommodation charges to be finally paid by the Guest, and, in the event that the provisions of Articles 6 or 18 apply, shall then be applied in the order of penalty charges, damages, and any remaining balance shall be refunded at the time of payment of the charges pursuant to Article 12.

4. If the deposit prescribed in paragraph 2 is not paid by the due date designated by the Hotel, the accommodation contract shall lose its validity. However, this shall apply only if the Hotel has notified the Guest of the due date for payment of the deposit.

4. Special Agreement Not Requiring Payment of Deposit

1. Notwithstanding the provisions of Article 3, paragraph 2, the Hotel may, after the conclusion of a contract, agree to a special agreement that does not require payment of the deposit.

2. Upon accepting an application for an Accommodation Contract, if the Hotel does not request payment of the deposit stipulated in Article 3, paragraph 2, or does not specify a due date for such payment, it shall be deemed that the Hotel has accepted a special agreement as prescribed in the preceding paragraph.

5. Refusal to Conclude Accommodation Contract

The Hotel may refuse to conclude an accommodation contract in the following cases:

• 1. When the application for accommodation does not conform to these Terms and Conditions;
• 2. When no rooms are available due to full occupancy;
• 3. When the person seeking accommodation is deemed likely to conduct acts contrary to laws and regulations, public order, or good morals in connection with accommodation;
• 4. When the person seeking accommodation falls under any of the following:
  • (i) An organized crime group as defined in Article 2, item (2) of the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991) (hereinafter referred to as "Boryokudan"), a member of such group as defined in Article 2, item (6) of the same Act (hereinafter "Boryokudan Member"), a quasi-member of such group, an affiliate, or any other antisocial force;
  • (ii) A corporation or other entity whose business activities are controlled by a Boryokudan or Boryokudan Member;
  • (iii) A corporation having an officer who is a Boryokudan Member;
• 5. When the person seeking accommodation engages in behavior causing significant nuisance to other Guests;
• 6. When the person seeking accommodation is clearly identified as carrying an infectious disease;
• 7. When violent demands are made in connection with accommodation, or an unreasonable burden exceeding the reasonable scope is imposed on the Hotel;
• 8. When accommodation cannot be provided due to natural disasters, malfunction of facilities, or other unavoidable causes.

6. Right of the Guest to Cancel the Contract

1. The Guest may request cancellation of the accommodation contract by notifying the Hotel.

2. In the event that the Guest cancels all or part of the accommodation contract due to reasons attributable to the Guest (excluding cases where the Hotel has designated a payment due date for the deposit pursuant to Article 3, paragraph 2, and the Guest cancels before such payment is made), the Guest shall pay a penalty as specified in Appendix 2. However, this shall apply only if, at the time of agreeing to a special agreement pursuant to Article 4, paragraph 1, the Hotel has notified the Guest of the obligation to pay penalty charges upon cancellation.

3. In the event that the Guest does not arrive at the Hotel by 10:00 p.m. on the scheduled day of accommodation without prior notice (or after the scheduled time of arrival if such has been specified in advance), the Hotel may regard the accommodation contract as having been canceled by the Guest.

7. Right of the Hotel to Cancel the Contract

1. The Hotel may cancel the accommodation contract in the following cases:

• (1) When the Guest is deemed likely to conduct acts contrary to laws and regulations, public order, or good morals in connection with accommodation, or is deemed to have conducted such acts;
• (2) When the Guest falls under any of the following:
  • (i) A Boryokudan, a Boryokudan Member, a quasi-member, an affiliate, or any other antisocial force;
  • (ii) A corporation or other entity whose business activities are controlled by a Boryokudan or Boryokudan Members;
  • (iii) A corporation having an officer who is a Boryokudan Member;
• (3) When the Guest engages in behavior causing significant nuisance to other Guests;
• (4) When the Guest is clearly identified as carrying an infectious disease;
• (5) When violent demands are made in connection with accommodation, or an unreasonable burden exceeding the reasonable scope is imposed on the Hotel;
• (6) When accommodation cannot be provided due to natural disasters or other force majeure;
• (7) When the Guest fails to observe prohibited matters stipulated in the Hotel’s rules of use (limited to those necessary for fire prevention), such as smoking in the room, tampering with firefighting equipment, etc.

2. In the event that the Hotel cancels the accommodation contract pursuant to the preceding paragraph, the Hotel shall not charge the Guest for services not yet provided.

8. Registration of Accommodation

1. On the day of accommodation, the Guest shall register the following particulars at the front desk of the Hotel:

• (1) Name, age, gender, address, and occupation of the Guest;
• (2) For foreign nationals: nationality, passport number, port and date of entry into Japan;
• (3) Date and scheduled time of departure;
• (4) Other particulars deemed necessary by the Hotel.

2. In cases where the Guest intends to pay the charges prescribed in Article 12 by traveler’s checks, accommodation coupons, credit cards, or other methods substituting for currency, such instruments shall be presented in advance at the time of registration under the preceding paragraph.

9. Hours of Use of Guest Rooms

1. The Guest shall be entitled to use the Hotel’s guest room from 3:00 p.m. until 10:00 a.m. the following morning. However, in the case of consecutive stays, the Guest may use the room throughout the day, except on the day of arrival and the day of departure.

2. Notwithstanding the provisions of the preceding paragraph, the Hotel may permit the use of guest rooms outside the hours prescribed therein. In such case, the following additional charges shall apply:

• (1) JPY 1,100 (tax included) per hour until 1:00 p.m. after check-out time;
• (2) After 1:00 p.m., in addition to the charge under the preceding item, the full accommodation charge for one night per room.

10. Observance of Rules of Use

Within the Hotel premises, the Guest shall observe the rules of use established by the Hotel and posted therein.

11. Business Hours

1. The main service hours of the Hotel’s facilities shall be as follows, and details of other facilities shall be provided in brochures placed within the Hotel, notices posted in various locations, or Service Directory located in guest rooms:

• (1) Front desk and cashier services: 09:00 ‒ 22:00
• (2) Check-in: from 15:00
• (3) Check-out: until 10:00

2. The hours specified in the preceding paragraph may be temporarily changed when unavoidable. In such cases, the Hotel shall notify Guests by appropriate means.

3. If it is difficult for the Guest to use the services within the specified hours, the Guest shall contact the front desk in advance to discuss alternative arrangements.

12. Payment of Charges

1. The breakdown of accommodation charges payable by the Guest is as listed in Appendix 1.

2. Payment of accommodation charges and related fees under the preceding paragraph shall be made at the front desk in currency or by traveler’s checks, accommodation coupons, credit cards, bank transfer, or other substitute methods approved by the Hotel, at the time of the Guest’s arrival or when requested by the Hotel.

3. Even if the Guest voluntarily does not stay at the Hotel after the Hotel has made the room available, the Guest shall nevertheless pay the accommodation charges.

13. Liability of the Hotel

1. The Hotel shall compensate the Guest for damages if the Hotel has caused damage to the Guest through performance or non-performance of the accommodation contract and related agreements, unless such damage is not attributable to the Hotel.

2. The Hotel is insured by innkeeper’s liability insurance to cover unforeseen events such as fire.

14. When Contracted Rooms Cannot Be Provided

1. When the Hotel cannot provide the contracted guest room, the Hotel shall, with the consent of the Guest, arrange alternative accommodation under the same or similar conditions to the extent possible.

2. Notwithstanding the provisions of the preceding paragraph, if no alternative accommodation can be arranged, the Hotel shall pay the Guest compensation equivalent to the penalty charge, which shall be applied to damages. However, if the Hotel is not responsible for being unable to provide the contracted room, such compensation shall not be paid.

15. Handling of Deposited Articles

1. In the event of loss, damage, or other harm to goods, cash, or valuables deposited by the Guest at the front desk, the Hotel shall compensate for such damage, except in cases of force majeure. However, with respect to cash and valuables, if the Hotel has requested disclosure of the type and value thereof but the Guest has failed to declare such, the Hotel’s liability shall be limited to JPY 30,000.

2. With respect to items brought into the Hotel by the Guest that were not deposited at the front desk, the Hotel shall not be liable for loss, damage, or other harm unless caused by the Hotel’s willful misconduct or gross negligence.

3. The Hotel shall not be liable for scratches or dents to baggage deposited at the front desk.

16. Custody of Baggage or Belongings of the Guest

1. In cases where the Guest’s baggage arrives at the Hotel prior to the Guest’s stay, the Hotel shall be liable to store such baggage only if the Hotel has agreed to receive it in advance, and shall hand it over to the Guest at check-in.

2. If baggage or personal belongings of the Guest are left behind at the Hotel after check-out and the owner can be identified, the Hotel shall contact the owner and follow instructions. If no instructions are given or the owner cannot be identified:

• Cash and valuables shall be kept for three (3) days including the day of discovery, then reported to the nearest police station;
• Food items shall be disposed of on the same day;
• Other items shall be stored for fourteen (14) days and thereafter disposed of.

3. The Hotel’s liability for the custody of the Guest’s baggage and belongings in the cases under the preceding two paragraphs shall be governed by the provisions of Article 15, paragraph 1 in the case of paragraph 1, and Article 15, paragraph 2 in the case of paragraph 2.

17. Liability Regarding Parking

When the Guest uses the Hotel’s parking facilities, regardless of whether the vehicle key has been deposited, the Hotel shall be deemed only to provide space and shall not be liable for management of the vehicle. However, if damage is caused by the Hotel’s willful misconduct or negligence in managing the parking facilities, the Hotel shall be liable for such damages.

18. Liability of the Guest

1. In the event that the Hotel suffers damage due to the intentional act or negligence of the Guest, the Guest shall compensate the Hotel for such damages.

2. If the Hotel is unable to provide a guest room due to reasons attributable to the Hotel (except in cases of natural disasters or other unavoidable causes), the Hotel shall arrange alternative accommodation with the same or similar conditions for the Guest.

3. If the Hotel is unable to provide a guest room due to reasons not attributable to the Hotel or due to force majeure, the Hotel shall not be liable under the preceding paragraph.

4. The Hotel shall not be liable for accidents arising from the Guest’s failure to observe the rules of use posted in the Hotel.

5. If the Guest soils bedding, carpets, etc. due to vomiting or other causes resulting from intoxication, rendering the guest room unusable, the Hotel shall claim compensation for the damages incurred during the period of unavailability. The same shall apply in the case of damage to room furnishings caused by rough or improper use beyond normal usage.

6. The Guest shall be responsible for managing personal belongings other than valuables deposited at the front desk. The Hotel shall not be liable for loss or theft of such items.

Appendix 1: Breakdown of Accommodation Charges

(Relating to Article 2, paragraph 1 and Article 12, paragraph 1)

Remarks:

1. Basic Accommodation Charges shall be based on the rate table posted on the reservation website.

2. Children’s rates:

• (1) Preschool children: Free of charge (no bedding or towels provided; available as options at check-in).
• (2) Elementary school age and older: Same as adult rate.

3. In the event of amendment to applicable tax laws, charges shall be governed by the amended provisions.

4. Additional cleaning services shall be available for an extra charge upon request.

Appendix 2: Penalty Charges

(Relating to Article 6, paragraph 2)

Notes:

1. Percentages represent the ratio of penalty charges to Basic Accommodation Charges.

2. If the period of stay is shortened, penalty charges equivalent to one day (the first day) shall be collected, regardless of the number of days shortened.

3. In the case of partial cancellation of a group booking (13 or more Guests), no penalty shall be charged for a number of Guests up to 10% of the total number booked as of 10 days prior to the date of stay (rounded up if a fraction arises).