Article 1 (Purpose)

The purpose of this policy is to set forth the detailed terms regarding cancellation and refund of reservations between the Hotel and the Guest.

Article 2 (Cancellation Acceptance Period)

All cancellation requests must be completed by telephone or through the website during hotel operating hours (09:00–22:00).

Article 3 (Standard Penalty Rate)

Full refund is available up to 7 days before check-in; thereafter, graduated penalties apply based on the timing.

Article 4 (No-Show Policy)

If the Guest does not arrive by 22:00 on the check-in day without prior notice, it shall be treated as a no-show and no refund will be provided.

Article 5 (Modification Fee)

Changes to accommodation dates are processed as cancellation of the existing reservation followed by a new reservation, and the penalty rules at the time of cancellation apply.

Article 6 (Non-Refundable Products)

Promotional products under "non-refundable" conditions cannot be cancelled or refunded once the reservation is confirmed.

Article 7 (Refund by Payment Method)

Refunds shall, in principle, be processed using the same method as the original payment.

Article 8 (Card Authorization Cancellation)

Depending on the card company, it may take 3–7 business days for the credit limit to be restored after authorization cancellation.

Article 9 (Bank Transfer Refund)

For cash payments, refunds can only be deposited into an account under the name of the reservation holder.

Article 10 (Force Majeure Exemption)

In the event of cancellation of transportation due to force majeure such as typhoons or earthquakes, the penalty shall be waived upon submission of supporting documents.

Article 11 (Hotel-Initiated Cancellation)

If the Hotel is unable to fulfill the reservation due to its own circumstances, the Hotel shall provide a full refund and compensation in accordance with the regulations.

Article 12 (Group Reservation Cancellation)

Group reservations of 5 or more rooms are subject to separate group cancellation policies, and the terms of the contract shall take precedence.

Article 13 (Partial Cancellation)

If certain dates within a consecutive stay are cancelled, the charges for the remaining period may be recalculated based on the applicable rate at the time of cancellation.

Article 14 (Early Check-out)

No refund shall be provided for the remaining stay period in the event of early departure due to the Guest's personal circumstances after check-in.

Article 15 (Duplicate Reservations)

The same penalty rules apply to duplicate reservations caused by the Guest's error, based on the timing of cancellation.

Article 16 (Cancellation of Proxy Reservations)

In cases where a reservation was made by a proxy, the authority to cancel and request a refund lies, in principle, with the reservation holder.

Article 17 (Voucher Refund)

Complimentary accommodation vouchers issued through events or promotions cannot be refunded in cash.

Article 18 (Cancellation Confirmation)

After cancellation is completed, the Guest must verify the cancellation confirmation email sent by the system.

Article 19 (Dispute Resolution)

Disputes related to refunds shall be resolved in accordance with consumer dispute resolution standards and established commercial practices.

Article 20 (Priority of Regulations)

Special terms separately notified at the time of reservation shall take precedence over these general regulations.